ALMEX Refacciones

Warranty Policy

At ALMEX Refacciones, each of our auto parts undergoes rigorous quality controls to offer products with performance equivalent to original equipment (OEM).

1. Warranty Coverage

All auto parts sold by ALMEX Refacciones are covered by a warranty against manufacturing defects and materials, in accordance with the Federal Consumer Protection Law and applicable Mexican Official Standards (NOM). Warranty coverage includes:

  • Manufacturing defects that affect the normal functioning of the product.
  • Material failures under normal use conditions.
  • Products that do not meet the declared OEM-equivalent quality specifications.

The warranty period varies according to the product category and is established in the documentation accompanying each part. Consult your authorized distributor for specific deadlines for each product.

2. Warranty Conditions

For the warranty to be valid, the following conditions must be met:

  • The product must have been purchased through an authorized ALMEX distributor.
  • Installation must have been performed by qualified personnel following the vehicle manufacturer's technical specifications.
  • The original proof of purchase must be retained with the date, part number, and distributor information.
  • The product must have been used under normal operating conditions, in accordance with the vehicle's intended use.

3. Claim Process

If you detect a defect covered by the warranty, follow these steps:

  1. Contact your authorized distributor or contact ALMEX directly through our contact form or by email at [email protected].
  2. Provide the following information: part number, proof of purchase, detailed description of the defect, and photos of the installed product (if possible).
  3. Technical evaluation: our quality team will analyze the case and determine if the defect is covered by the warranty within a maximum of 10 business days.
  4. Resolution: if the warranty claim is approved, the product will be replaced or, where applicable, the amount will be refunded in accordance with the Federal Consumer Protection Law.

4. Exclusions

The warranty does not cover the following cases:

  • Natural wear from normal use of the product during its useful life.
  • Damage caused by incorrect installation, negligence, or misuse.
  • Modifications, alterations, or repairs performed by unauthorized third parties.
  • Damage resulting from accidents, extreme environmental conditions, or use outside the manufacturer's specifications.
  • Products installed in vehicles with non-standard modifications that affect the performance of the part.
  • Lack of preventive vehicle maintenance as recommended by the manufacturer.

5. Quality Commitment

At ALMEX Refacciones, we work under quality standards equivalent to original equipment. Our auto parts undergo performance, durability, and compatibility tests to ensure reliable and safe operation in every vehicular application.

6. Contact

For warranty questions, claims, or technical support:

Competent authority: Federal Consumer Protection Agency (PROFECO) — Tel. 800 468 8722 — www.gob.mx/profeco